Refund policy

Last Updated: March 07, 2026

At AL Karam by HSF, every saree is handled with the utmost care. Each piece from our collection represents fine Banarasi craftsmanship, and every product goes through careful quality checks before being packed and shipped.
Because our sarees belong to a premium handcrafted and designer range, we follow a Strict No Return & No Exchange Policy except in rare cases of verified damage.

By placing an order with us, you acknowledge and accept the terms outlined below.

 

 

1. No Return / No Exchange

We do not accept returns, exchanges, or order cancellations for the following reasons:

  • Change of mind after purchase

  • Preference for a different color or design

  • Ordering the wrong product

  • Styling or personal preference concerns

We strongly recommend reviewing the product description, specifications, and images/videos carefully before confirming your order.

 

 

2. Exception — Damaged or Incorrect Product

An exchange may be considered only if:

  • The item received is damaged, defective, or incorrect, and

  • The issue is reported within 7 days of delivery

If the claim is verified, we will arrange an exchange for the same product or a similar design, depending on availability.

Please note:
Refunds are not offered under any circumstances. Only exchanges are permitted for verified damage.

 

 

3. Reporting a Damaged Product

To request an exchange, please contact us within 7 days of receiving your order via email or WhatsApp with the following details:

  • Order Number

  • Complete unboxing video (mandatory)

  • Clear photos of the damaged or incorrect item

Requests submitted without proper proof or an unboxing video may not be eligible for exchange.

 

 

4. Conditions for Exchange Approval

For an exchange to be approved:

  • The saree must be unused, unworn, and unwashed

  • Original tags, packaging, and folds must remain intact

  • The product must not show signs of perfume, stains, or fabric damage caused after delivery

Items that do not meet these conditions may be declined after inspection.

 

 

5. Items Not Eligible for Exchange

The following situations are not considered defects and therefore are not eligible for exchange:

  • Slight color differences due to lighting or screen settings

  • Natural variations in handloom or handcrafted fabrics

  • Fall & pico or any finishing services

  • Custom-made, altered, or sale items

These characteristics are a natural part of authentic Banarasi handloom products.

 

 

6. Exchange Shipping

If a damage claim is approved, our team will guide you regarding reverse pickup or return shipping instructions.

The replacement process will begin only after the returned product is received and inspected by our team.

 

 

7. Refund Policy

AL Karam by HSF maintains a strict No Refund Policy.

  • Refunds are not issued for any orders

  • Only exchanges are offered in cases of verified product damage

 

 

8. Contact Us

For assistance or exchange requests, please reach out to us:

AL Karam by HSF
📧 Email: alkarambyhsf123@gmail,com
📞 Phone: +91 6307878975 , +91 7007098272

📍 Store Address
J 26/129 Kamal Garaha,Chhora, Varanasi 221001 

 

 

At AL Karam by HSF, we deeply respect the legacy of Banarasi weaving and value the trust our customers place in us. Our policies are designed to maintain transparency while protecting the authenticity of our carefully curated collection.